We’ve gathered the most common questions here — but if you don’t find what you’re looking for, feel free to reach out at hello@recollektif.com. We’re happy to help.
Orders & Shipping
Q: Where do you ship from?
All items ship from Singapore with tracked international delivery.
Q: Do you ship worldwide?
Yes — we ship to most countries. If your country isn’t listed at checkout, drop us an email and we’ll do our best to accommodate.
Q: How much is shipping?
Shipping costs are calculated at checkout based on your location and order size. Generally, international tracked shipping starts from SGD $10–$20+ depending on the item.
Q: How long does delivery take?
Orders usually ship out within 3–5 working days. Delivery times vary by location but are typically:
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Asia: 10–15 business days
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US/Europe: 15–25 business days
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Remote areas: Please allow extra time
Product Info
Q: Are your items new or used?
Please refer to each product listing for specific condition notes.
Q: Can I record on these MiniDiscs?
In most cases, yes, but due to the vintage nature, we cannot guarantee compatibility with every player or recorder.
Q: Will there be scratches or wear?
Some minor wear or marks may be present, especially on used items. We always aim to show accurate photos and mention notable defects.
Returns & Refunds
Q: Do you accept returns?
All sales are final due to the nature of vintage goods. However, if something arrives damaged or not as described, contact us within 5 days of delivery and we’ll sort it out.
Q: What if my item arrives damaged?
Take clear photos and videos of the packaging and item, and email us. We’ll work with you to offer a replacement, refund, or credit where applicable.
Still need help?
We’re a small team, but we reply as soon as we can. Reach out at hello@recollektif.com whether it’s about shipping or specific item. We love hearing from fellow collectors and creators.
